Complaining about a Utah licensed professional: what the licensing division can do and can't
The Division of Professional Licensing reviews possible violations of professional law. It does not recover money or act as a complainant's lawyer.
When a contractor, nurse, cosmetologist or other regulated professional is the problem, the state licensing division is one option. Its complaint page is explicit about what that does and does not accomplish.
What it does
DOPL says it reviews complaints to see whether a licensed or unlicensed professional may have violated occupational and professional laws, and then notifies the complainant of what action it can take. The agency treats a complaint as a way of informing it of a possible violation. [1]
What it does not do
The page says DOPL will not act as the complainant's attorney, does not handle recovery of money lost to a professional and cannot perform investigations for the benefit of a person's own litigation. It tells people with financial losses to contact their own attorney about negotiation or legal options. [1]
How to file
Complaints can be filed online, or with a downloaded PDF form mailed to P.O. Box 146741, Salt Lake City, UT 84114-6741 or delivered to the Heber M. Wells Building, 160 East 300 South, fourth floor. DOPL lists a phone number of 801-530-6628 for questions, Monday through Friday, 8 a.m. to 5 p.m. A complaint is an allegation, not a finding. [1]
Sources
Background explainer by The Utah Ledger. AI-assisted reporting, checked against the sources above.