Utah’s AI-Native Banking conference puts AI agents in lending, servicing and oversight

Agentic AI in lending, servicing, customer experience and oversight shared one agenda at the AI-Native Banking & Fintech Conference in Salt Lake City on Sept. 29, and LoanPro and Spring Labs announced a partnership on complaints, disputes and quality management the day before. ^[1][5]

The event

The conference took place Sept. 29, 2026, at the Ken Garff University Club at Rice-Eccles Stadium at the University of Utah. Spring Labs hosted it with the Utah Bankers Association as co-host, and the event site also lists the American Fintech Council, the university’s Fintech Center and Utah’s Governor’s Office of Economic Opportunity as partners. Training and networking preceded the main program on Sept. 28. ^[1]

Peter Renton reported in an event-day LinkedIn post that the conference was underway and that Phil Goldfeder opened with an interview of Michael Hsu. FinWise Bank’s event listing confirms the date and venue. ^{[2] [3]}

Who was on the program

The opening conversation, “AI and the Appearance of Oversight,” paired former acting Comptroller Michael Hsu with the American Fintech Council’s Phil Goldfeder. The operating-use-case panel listed Figure, Zions Bank, Visa and Avant. ^[4]

Other sessions paired Chime’s Jeff Currier with Fintech Takes founder Alex Johnson; examined bank implementation with Square Financial Services’ Richard Rosenthal and the University of Utah’s Ryan Christiansen; and addressed small-business lending with LoanPro, Newity, Fundbox and ByzFunder. ^[4]

The program also included a security panel with CALM xAI, FairPlay, Guardrail Technologies and Uptiq; customer-experience sessions involving Self Financial, Avant, Healthcare Finance Direct and Imprint; and workshops on complaints, financial crime and cybersecurity. ^[4]

LoanPro and Spring Labs

A Sept. 28 company release announced a LoanPro–Spring Labs partnership to build complaint, dispute and quality-management capabilities into LoanPro. The release says the tools analyze supported calls, emails and chats while LoanPro remains the system of record. ^[5]

The rollout is phased: the companies say quality management and complaint workflows will begin reaching LoanPro customers in Q4 2026, and credit, transaction and fraud disputes are planned for 2027. ^[5]

Lending demonstrations

Uptiq’s event page advertised demonstrations of document classification, extraction, validation and commercial-lending work, with source provenance, exception paths and approval controls. The descriptions are the vendor’s own. ^[6]

Federal model-risk guidance

The April 17 interagency model-risk guidance, issued by the Federal Reserve as SR 26-2, replaced SR 11-7. Its scope note excludes generative and agentic AI models and says an institution’s risk-management and governance practices should guide controls for systems outside the document. It is supervisory guidance rather than an enforceable standard, and it is expected to be most relevant to banks above $30 billion in assets, with qualifications for some smaller institutions. ^[7]