Lehi's city-owned fiber network passes 7,150 subscribers, ahead of its 2026 goal

Lehi's city-owned fiber network has signed up more than 7,150 residents, topping its goal of 6,500 users by the end of 2026, the Lehi Free Press reported. Finance Director Dean Lundell and his department gave the update at the City Council work session on Oct. 13. "We are on track," Lundell said. ^[1]

The city projects it will reach 10,500 users by 2030, if not sooner. The system's churn rate, the share of customers who stop using the service, is below 5%, compared with 15% or more reported by competitors in the area, the Free Press reported. A city survey of people who drop service found most do so because they are moving, and the city then tries to win back the new homeowner. ^[1]

Lehi began studying the idea in 2020, when a feasibility study came back with a positive recommendation, and issued a bond in 2021 to start building. It issued another $15 million bond in 2025. Lundell said most of that money will pay for connections in new growth areas and in parts of the city where homeowners did not sign up the first time but now want service. ^[1]

Staff also said some customers who want to cancel because of poor performance have not called customer service, and that problems often trace to old equipment that cannot support the speeds offered. Competitors offer reduced promotional rates in some areas, while Lehi says its pricing is consistent wherever service is available. Lundell added that the fiber network also supports a citywide system that monitors the city's utilities. ^[1]

Lehi Fiber is hosting an open house Thursday, Oct. 22, at 6:30 p.m. at the civic center to answer questions about the program. ^[1]