Thursday, October 15, 2026The Utah Ledger

Everything Utah, every day.

Business

Salt Lake City businesses rally around boba shop after customer damages store

Sunny Honey Boba & Desserts reopened the day after surveillance video showed a customer throwing chairs and items, and police said a woman was charged with criminal mischief and disorderly conduct.

Published Mountain Time
Source / event date: Original report: 2026-10-16T00:51:31.000Z

Based on reporting by FOX 13 News Utah. Read the original story →

Salt Lake City

FOX 13 News reported that a Salt Lake City boba shop is receiving support from other small-business owners after surveillance video showed a customer damaging the store during an argument with an employee over a discontinued cup. Klara Han and Josh MacDonald, co-owners of Kyookie, a Korean bakery planned for the city's 9th and 9th neighborhood, brought sweet bread to Sunny Honey Boba & Desserts employees on Wednesday. [1]

Owner Cassie Vu said the shop reopened the next day after staff spent the night cleaning up, but the encounter affected employees, including younger workers. "They are shaking," Vu said. She said the woman was a former customer who became upset after repeatedly asking for a cup the business no longer sells. [1]

Video from Monday night showed the woman grabbing chairs and throwing them, then pulling items from the counter and throwing them toward employees, according to FOX 13. Vu said the woman also damaged the drive-thru speaker system and took an iPad, and she estimated the damage at $5,000 to $6,000. [1]

Salt Lake City police said officers found the suspect nearby after she left. Police said she was charged with criminal mischief and disorderly conduct and that additional charges could be considered. A charge is an allegation, and the woman has not been convicted. [1]

Sources

  1. FOX 13 News Utah: Small businesses rally around Sunny Honey after customer tirade

This story was written by AI from the report by FOX 13 News Utah, which has the full story. How we write stories.